SHPRD Support
How can we help?
Need help with SHPRD? We help youth leaders, students, and church teams get back to ministry quickly.
Contact support
Email us at support@shprd.life. We usually respond within 1-2 business days.
Common support topics
- Signing in
- Joining an organization
- Student access
- Attendance or check-in issues
- Billing and subscriptions
- Push notifications
- Account settings and privacy questions
What to include
- Your name
- Your church or organization name
- The email address you use with SHPRD
- A short description of what you need help with
Account deletion
Account deletion is available inside SHPRD from your account settings. If you cannot access your account or need help with a privacy request, email support@shprd.life from the email address connected to your SHPRD account.
If you are an organization administrator, resolve active Apple or Stripe billing and promote another administrator before deleting the only admin account. Apple subscriptions can continue after account deletion unless canceled through Apple.
For access, correction, portability, parent or guardian requests, and details about verification and response times, see Privacy Choices.